Last Updated: July 14, 2026

At Roja Fashion, customer satisfaction is one of our highest priorities. We carefully inspect every product before dispatch to ensure it meets our quality standards. However, if you receive a product that is incorrect, damaged, or defective, we are here to help.

Please read this Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 (seven) days from the date of receiving the product.

To be eligible for a return, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original tags, labels, and packaging.
  • Not be washed, altered, or damaged by the customer.

Returns that do not meet these conditions may not be accepted.

2. Eligible Reasons for Return

A return request may be approved under the following circumstances:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product has a manufacturing defect.
  • The product received is significantly different from the one ordered.

All return requests are subject to inspection and verification by Roja Fashion.

3. Products Not Eligible for Return

Returns will not be accepted in the following situations:

  • The product has been used or worn.
  • The product has been washed.
  • Original tags or labels have been removed.
  • The product has been damaged after delivery due to customer handling.
  • Customized, personalized, or special-order products.
  • Return request submitted after the 7-day return period.

4. How to Request a Return

To request a return, customers must contact Roja Fashion within 7 days of receiving the product.

Please provide:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Clear photos or videos showing the issue (if applicable)

Our support team will review the request and provide further instructions.

5. Product Inspection

After the returned product is received, Roja Fashion will inspect it to verify the reported issue.

If the return request is approved, we will proceed with a replacement or refund, depending on product availability and the nature of the issue.

Roja Fashion reserves the right to reject return requests that do not meet the conditions outlined in this policy.

6. Replacement Policy

If the returned product qualifies and replacement stock is available, we will send a replacement product.

If the same product is unavailable, Roja Fashion may:

  • Offer an alternative product with the customer’s consent, or
  • Process a refund where applicable.

Please note that Roja Fashion does not offer a general product exchange service. Replacements are only provided for eligible return cases.

7. Refund Eligibility

A refund may be approved when:

  • The returned product is verified as defective, damaged, or incorrect.
  • A replacement product is unavailable.
  • Roja Fashion determines that a refund is the most appropriate resolution.

Refund requests that do not satisfy the requirements of this policy may be declined.

8. Refund Method

Once the returned product has been inspected and the refund is approved, the refund will be processed within 3 to 7 business days.

Refunds may be issued through one of the following methods, depending on the original payment or customer preference:

  • bKash
  • Nagad
  • Bank Transfer
  • Original Online Payment Method (where applicable)

Processing times may vary depending on banks or payment service providers.

9. Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) orders, approved refunds will be transferred through an agreed payment method such as:

  • bKash
  • Nagad
  • Bank Transfer

Cash refunds are not provided at the time of delivery.

10. Return Shipping Charges

If the return is due to:

  • Wrong product delivered
  • Damaged product
  • Manufacturing defect

Roja Fashion will bear the applicable return shipping cost where appropriate.

If the return is requested for any other approved reason, the customer may be responsible for the applicable return shipping charges.

11. International Orders

Roja Fashion accepts international orders where available.

Return eligibility for international orders remains subject to this policy. However, customers may be responsible for customs duties, international shipping costs, taxes, or other applicable charges unless the return is due to an error on our part.

12. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been handed over to the shipping partner, cancellation requests cannot be accepted.

Customers may request cancellation by:

  • Calling our customer support number and providing the Order Number, or
  • Cancelling the order from their account dashboard (for registered users, where available).

13. Important Notes

Please inspect your package carefully at the time of delivery.

If you notice any visible damage or receive the wrong item, we recommend contacting us as soon as possible to help us resolve the issue quickly.

Submitting false return claims, intentionally damaging products, or abusing our return policy may result in future orders being refused or other appropriate action.

14. Changes to This Policy

Roja Fashion reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

The latest version will always be available on this page.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Roja Fashion

Website: https://rojafashion.com

Email: info@rojafashion.com

Phone: 01938600918

WhatsApp: 01743651113

Address: Dhaka, Kamrangirchar, Nobi Nagar, Bangladesh